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My debit card has been hacked 4 times since I started banking with GTE 2 years ago. They will randomly block your card from working because... oh they don’t tell you why by the way. They just do it. They charge you $10 to replace your debit card after its been...
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1.0
#1134945
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GTE Financial - Horrible customer experience

I have been a customer for over 20 year ans never been late and my husband and I were one day late on our car payment and they would not waive late fee... This is horrible customer service and we may refinance with another bank or my husbands credit union..
2.3
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#1125743
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Worst customer service ever. A BIG mistake was made in regards to my account and customer care took zero accountability. They tried to blame me but when I asked to hear my previous phone call (since they claim they are all recorded). They didn’t do it. They keep making...
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2.6
#1120653
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GTE Financial - You sold us gap insurance. We used it. We are now penalized.

We were sold gap insurance. We used it, now we are being discriminated against because of this. I am VERY offended. We will be taking our business elsewhere.
1.0
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#1108057
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Numerous 'Chat' sessions . . . always promise 1-3 days(?). Been MONTHS, Transactions Detail - poor. Does NOT show DEPOSITS. OH! Did I mention my 4/2017 statement is DEVOID of ANY MENTION of my 'CHECKING ACCOUNT'! I think GTE owes me at least 3 Direct Deposits , , , ,...
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2.1
#1092542
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GTE Financial - Member for 10+ yrs.

I have to make cash deposit for pending transactions after hrs. Every time there's issues with ATMs. I have had to travel to several locations just to face the same problem. No one such have to go through this. Im thinking about changing banks. Aug. 12, 2017
1.3
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Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
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Privacy and Data Security
Product or Service Quality
Reliability
Staff
Value for money
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#1087061
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Was a twenty year customer. I withdrew 50000 dollars because of poor customer service. Real people are a pleasant touch. Closed my account today because your rates are overshadowed by service charges. Bank of America gives me a much better deal. I held on as long as I...
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1.1
#1085215
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I have only had a checking and savings account since May, and there have been nothing but problems ever since. They tend to block my debit card and not bother to call me or leave a vmail to tell me of this. So, when I go to the grocery store and my card is blocked...
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2.8
#1075671
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I had and still have exceptional credit over the years with GTE they had made so many mistakes and they admitted It I had to open up a new account due to the fact that my mailbox was hacked so I went into the bank they close the old account and opens up a new one and...
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1.1
#1053391
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Tried to withdraw at gtes atm with my gte card no 3rdparty ,so it said it gave me $$ but nothing came out of atm but my account shows it was... called to report and was told they'll want to count atm in morning...... im 33yr old my paycheck is directly deposit most of...
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1.3
#1046098
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