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I started a refi back in August and here it is in December and they cannot move ahead with it. They give me choices, that I have to pay for, to find out they cannot be done. REALLY !!!! YOU are in the loan business, not me. First dropped paperwork off at a branch,...
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#747037
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They now have these "online tellers". You wait in line to go to these ATM's, after waiting in line then you have to wait for a representative to appear on your screen. It's absolutely ridiculous and not saving any time. I may be switching banks soon.
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Anonymous
Anonymous

I didn't know this change was happening until I went inside today. The way I see it no teller no money took it all out and put it in my other bank. Account closed!!!!

Anonymous
Anonymous

agree, just horrible, impersonal and takes longer than actual teller. And that's if there are no computer issues and they are not down! I believe in technology but also custom...

1.0
Greater Carrollwood, Florida
#728776
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GTE FINANCIAL: I called the customer service number and was informed that online help is closed and won't be open until Monday morning and it is Saturday afternoon. I tried to log in and I was asked a security question that I have never answered and don't know what...
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4.0
I liked
  • Debit card customer service was nice
  • But unable to help
I didn't like
  • Unable to provide any assistance
#726819
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Other Product Review

GTE Financial
#597867
1.0
Details
I went on Saturday to get a roll of quaters and they don't have access to it. So I have to go to Walmart to get it and my insurance take the money out directly from my checking I didn't have it all but I went and deposit the money and I still got hit with the NSF . I ask the associate and they say that the money was take out in the morning and I deposit in the afternoon. REALLY!
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AWFUL!! It has been 6 months since we first submitted all the forms that they were requesting for our mortgage loan modification and we still have yet to have received a modification. They have been giving me the run around this whole time. I would fax and certify mail...
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Anonymous
Anonymous

Be careful GTE will put you in a 2 years boolean loan. If it the end of 2 years you cannot qualify for a new mortgage they will be you one more 2 years after that you will lo...

#721332
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I have been a member for over 10 years, for the 3rd time in the last 1year GTE has blocked my debit from being used. Not due to any security concerns, just so you have to contact them and they can try to sell you some other bull *** program. I own two companies in...
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I didn't like
  • How business is done
#718890
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Deposited cash in the S. Dale Mabry branch ATM. The ATM malfunctioned but took the cash but gave us no receipt or credit. Of course we opened a dispute (after go into the bank, and calling the branch twice). It took over three weeks for a response which was GTE only...
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1.0
I didn't like
  • Uncooperative and dishonest
  • Ethical
#655951
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Because they offered great rates when I contacted them I started the process of trying to buy a home - an FHA foreclosure home on a strict deadline. They assured me they would be able to meet the time-frame. After 2 1/2 weeks of NEVER being able to get ahold of the...
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1.0
I didn't like
  • Customer service
  • Dishonesty
  • Incompetence
#615803
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I have had 3 auto loans, a credit card, and several bank accounts with GTE for about 10 years off and on. Their online systems are a mess, and dealing with anyone there is a pain. They have marked my auto loan payments as late, even though I was on time in thier...
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1.0
I liked
  • Closing my accounts
I didn't like
  • Customer service
  • Online banking
  • Ethical
#607231
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In previous times, GTE Credit Union used to provide outstanding service, but no longer. In the past 4 years, since their new president arrived, GTE has become more concerned about serving their executives' interests instead of their members needs. GTE no longer serves...
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Anonymous
Anonymous

Been on hold nearly an hour trying to make a loan payment! GTE is by far the worst business I have had the misfortune of dealing with! Pathetic!!!!!

Anonymous
Anonymous

agree! They want to be the first in advancement of technology, howeverthey negelected to work out all the inherent bugs first. I also think thatit would've been a little more ...

1.0
#547599
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I called GTE of Tampa, Florida to clear up an old account related to a car loan that I was unable to complete the last 9 months of the 5 year note before the car broken down. I was a delivery driver at the time and had no income as a result of the car being disabled,...
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Anonymous
Anonymous

first thing first your calling a bank to obtain an acct that you do not have any information on,you state you rather provide your name rather than social over the phone as if ...

#491131
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