Stay away from GTE. I have been a member since 1990 when my savings account was first opened and only within the past year I have had issues with them. The most recent issue and what has made me decide to close my accounts with them is their incompetent fraud...Read more
I didn't like
- Fraud department
GTE Financial - 1st paycheck
Received my favorite first paycheck in a while from a new job. I deposited it and it was not placed on 7 day hold for security. We have been a member for 10 years. My wife was told a fraction($200) would be released immediately in good faith. Not true. Now I am overdraft and starving for a week until the check clears. Should have went to AMSCOT.
GTE Financial - Out of atate
Ridiculous!!! It’s horrible when you the consumer is out of state and your debit card have been blocked. You contact your financial institution to resolve they, you give your name, address, social security number and your date of birth but still can’t assist the customer. What type of service is this if you can’t assist your customers? Very dissatisfied customer
I have had my Mortgages with GTE for close to 2 decades. IMAGINE my ire when I receive a letter telling me my loan is in default. I called the 3rd party loan servicing center FOUR TIMES, waiting a minimum of 1hr20mins and a max of 1hr 51mins and HAVE STILL NOT SPOKEN...Read more
I didn't like
- How business is done
My debit card has been hacked 4 times since I started banking with GTE 2 years ago. They will randomly block your card from working because... oh they don’t tell you why by the way. They just do it. They charge you $10 to replace your debit card after its been...Read more
GTE Financial - Horrible customer experience
I have been a customer for over 20 year ans never been late and my husband and I were one day late on our car payment and they would not waive late fee... This is horrible customer service and we may refinance with another bank or my husbands credit union..
Worst customer service ever. A BIG mistake was made in regards to my account and customer care took zero accountability. They tried to blame me but when I asked to hear my previous phone call (since they claim they are all recorded). They didn’t do it. They keep making...Read more
GTE Financial - You sold us gap insurance. We used it. We are now penalized.
We were sold gap insurance. We used it, now we are being discriminated against because of this. I am VERY offended. We will be taking our business elsewhere.
Numerous 'Chat' sessions . . . always promise 1-3 days(?). Been MONTHS, Transactions Detail - poor. Does NOT show DEPOSITS. OH! Did I mention my 4/2017 statement is DEVOID of ANY MENTION of my 'CHECKING ACCOUNT'! I think GTE owes me at least 3 Direct Deposits , , , ,...Read more
GTE Financial - Member for 10+ yrs.
I have to make cash deposit for pending transactions after hrs. Every time there's issues with ATMs. I have had to travel to several locations just to face the same problem. No one such have to go through this. Im thinking about changing banks. Aug. 12, 2017
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