The Problem : Non-sufficient funds
After several days of daily spending, I decided to access my account and check my status. Well to my surprise I have exceeded my spending and have accumulated $350.oo of insufficient funds fees! I said to myself how did this happen ? How come the GTE built-in protection devices did not alert me? And as I reviewed the problem that is exactly what happen, a GTE financial systems failure. Of course, I contacted GTE and being a 16yr customer I thought there would be some understanding? But No I was treated very Rude and told This was my fault and no recourse of action was going to happen from all the GTE reps i contacted. I requested to open a IT system ticket to pull my logs and history of my text messages and emails and still after 2weeks no contact. I contacted again and asked my status and again no response like they are just no going to answer me or answer any of my questions.
I was never looking for a full refund of the fee but being a customer for so long and all family members just want a little sympathy for the GTE financial failure. We the customer expect a little more from our bank and as the built-in features say "we make you feel secure ". Sure you do!
This person wrote the review because of poor customer service of gte financial customer care from GTE Financial. Reviewer claimed that he or she lost $1500 and wants GTE Financial to issue a full refund.
The most disappointing in user's experience was do not like now. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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