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"Back in the day" GTE Credit Union was a great place to do business. However, the current GTE Financial has lost sight of very important item that made them "great" over the years ...

customer service. Today GTE is more like a for-profit commercial bank than a customer service oriented credit union. The members are not important; the fees that members can be charged for anything and everything are what is important to GTE's current management. Look around at the size of other credit unions in the state and compare their total assets and membership to GTE.

There is a reason that the competition has grown more in the last few years ... customer service!

GTE probably has a limited future unless they get back to the root of what a credit union is supposed to be - an organization to provide service for the membership.

Right now they do not seem to have a clue of what their problem is. Our business is going elsewhere.

Reason of review: Poor customer service.

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