filters
state:
Show
city:
Show
product:
Show
My debit card has been hacked 4 times since I started banking with GTE 2 years ago. They will randomly block your card from working because... oh they don’t tell you why by the way. They just do it. They charge you $10 to replace your debit card after its been...
Read more
1.0
#1134945
Reply to reviews
Worst customer service ever. A BIG mistake was made in regards to my account and customer care took zero accountability. They tried to blame me but when I asked to hear my previous phone call (since they claim they are all recorded). They didn’t do it. They keep making...
Read more
2.6
#1120653
Reply to reviews
Numerous 'Chat' sessions . . . always promise 1-3 days(?). Been MONTHS, Transactions Detail - poor. Does NOT show DEPOSITS. OH! Did I mention my 4/2017 statement is DEVOID of ANY MENTION of my 'CHECKING ACCOUNT'! I think GTE owes me at least 3 Direct Deposits , , , ,...
Read more
2.1
#1092542
Reply to reviews

GTE Financial - Horrible customer experience

GTE Financial
#1125743
2.3
Details
I have been a customer for over 20 year ans never been late and my husband and I were one day late on our car payment and they would not waive late fee... This is horrible customer service and we may refinance with another bank or my husbands credit union..
Comment
Show
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Staff
Value for money
Website

GTE Financial - You sold us gap insurance. We used it. We are now penalized.

GTE Financial
#1108057
1.0
Details
We were sold gap insurance. We used it, now we are being discriminated against because of this. I am VERY offended. We will be taking our business elsewhere.
Comment
Show
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Staff
Value for money
Website

GTE Financial - Member for 10+ yrs.

GTE Financial
#1087061
1.3
Details
I have to make cash deposit for pending transactions after hrs. Every time there's issues with ATMs. I have had to travel to several locations just to face the same problem. No one such have to go through this. Im thinking about changing banks. Aug. 12, 2017
Comment
Show
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Staff
Value for money
Website

Gte Financial Customer Care Review

GTE Financial
#953470
I just recently opened a checking and savings account with GTE. I was told they only do a soft credit check. I checked my credit score and found out it was a hard credit check and it dropped my credit score 121 points!!! I am beyond pissed!!!
Comment
Show
Was a twenty year customer. I withdrew 50000 dollars because of poor customer service. Real people are a pleasant touch. Closed my account today because your rates are overshadowed by service charges. Bank of America gives me a much better deal. I held on as long as I...
Read more
1.1
#1085215
Reply to reviews
I have only had a checking and savings account since May, and there have been nothing but problems ever since. They tend to block my debit card and not bother to call me or leave a vmail to tell me of this. So, when I go to the grocery store and my card is blocked...
Read more
2.8
#1075671
Reply to reviews
I had and still have exceptional credit over the years with GTE they had made so many mistakes and they admitted It I had to open up a new account due to the fact that my mailbox was hacked so I went into the bank they close the old account and opens up a new one and...
Read more
1.1
#1053391
Reply to reviews
Tried to withdraw at gtes atm with my gte card no 3rdparty ,so it said it gave me $$ but nothing came out of atm but my account shows it was... called to report and was told they'll want to count atm in morning...... im 33yr old my paycheck is directly deposit most of...
Read more
1.3
#1046098
Reply to reviews
I decided to get a credit card with gte since they had a special promotion going on at that time. I was approved for $1000. When it was time to pay the credit card on due date, that's when the nightmare began. Couldn't make a payment online unless I had an account with...
Read more
1.0
#999933
Reply to reviews
I've been banking with GTE for over 5yrs, business account and joint with my wife. I work some jobs that pay me in cash and hesitate to deposit in there atm especially over the weekend, because I've had my money stuck in there machine without any documents to prove it....
Read more
Anonymous
Marisa

I went to the GTE ATM today to deposit money, i put 2 $100, 2 $50, and some $20, it gave me all of my low bills back, and kept my 100s and 50s. It said there was a problem wit...

3.4
I liked
  • Staff
I didn't like
  • No 24hr customer service
  • Atm
#925327
Reply to reviews
I used to love GTE I would recommend them to all my friends I knew my electric was going to come out so I went down to GTE to deposit money and to no surprise the ATM's were not working. So I went inside to deposit money no tellers just a screen to sit in front of for...
Read more
1.0
I didn't like
  • Customer service there are no tellers
#900863
Reply to reviews